PAY: $20.00-$22.00/hr DOE WORK ARRANGEMENT: Remote, full-time work-at-home SCHEDULE: Monday-Friday, 8:00 AM-4:30 PM TRAINING: Monday-Friday, 7:30 AM-4:00 PM during the first week and possibly the second week of mentoring. This full-time remote customer-service role supports alarms, calls, emails, chats, work orders, and service requests related to facilities, cities, water, sanitation, wastewater, and manufacturing. The role requires professional communication, multi-database navigation, accurate documentation, and independent work from a distraction-free home office. Employees may handle up to 70 inbound calls per day plus a similar volume of outbound calls, emails, and chats. KEY RESPONSIBILITIES Respond to alarms and answer phones, emails, and chats professionally. Research information using available resources; handle and resolve complaints; and process orders, forms, and applications. Identify and escape priority issues, route calls to appropriate resources, and complete callbacks and follow-up on unresolved inquiries. Complete call reports and maintain department standards for attendance, productivity, scheduled breaks, and lunches. Support outbound call campaigns or dedicated service assignments as needed. Coordinate responses between vendors and customers; work with internal and external vendors. Enter, dispatch, and complete customer work orders using various software systems; escape issues as needed. Record audio announcements, use translation services when necessary, and document trends in customer calls. Notify technical support of system issues and escape work stoppages as priorities. Complete required training, work overtime when needed, and perform additional duties assigned by the supervisor. REQUIRED QUALIFICATIONS High school diploma or GED. Two to four years of call center/customer service experience, or an equivalent combination of education and experience; skills requirements include at least 24 months in call center, communication, composing correspondence, customer service, data entry, and MS Office Suite. Experience in a fast-paced customer-service environment using multiple database systems; ability to navigate approximately 5-7 databases. Strong verbal and written communication skills, including cohesive email and note writing, solid grammar and spelling, and a clear, pleasant speaking voice. Ability to listen and input data simultaneously. Basic to intermediate computer skills, including Outlook, Word, Excel, internet/telephony software, CRM systems such as Salesforce, and CMMS or equivalent systems such as Maintenance Connection. Problem analysis and problem-solving skills, customer-service orientation, organization, attention to detail, initiative, and judgment. Adaptability, teamwork, professionalism, courtesy, stress tolerance, and resilience. Basic computer troubleshooting skills. Maturity and professionalism to work unsupervised in a virtual environment without distractions. Ability to work any assigned schedule in a 24/7 operation, including weekends, 2nd or 3rd shifts, possible 4x10 schedules, and overtime as needed. Stable and consistent internet service of at least 50 Mbps; satellite service is acceptable. Dedicated home-office space with a desk large enough for two 25-inch monitors and an ergonomically correct chair. PREFERRED QUALIFICATIONS Some college coursework or training beyond high school. Knowledge of facilities maintenance, utilities, city services, and water/wastewater management. WORK AUTHORIZATION Sponsorship is not available. Candidates must be authorized to work in the United States without sponsorship.
...FocusGroupPanel is seeking a Remote Work From Home Data Entry Clerk for an entry-level position. This role is perfect for individuals looking for part-time work with maximum flexibility. You will perform data entry tasks and can work from virtually any location. No degree...
...Math Teacher Location: Hoech Middle School Qualifications: Middle School Math Certification is required. Application Submission... ...Candidates To ensure full consideration, please complete our online application. Applications are accepted only through this...
...which you can see more of what they provide at their website here. This airport supports a number of airlines, of which include: Air Canada, Allegiant Airlines, American Airlines, Avelo Airlines, Bahamas Air, Breeze Airways, Delta Airlines, Frontier Airlines, JetBlue Airways...
...Ongoing clinical education toimproveyour skills.As a Registered Nurse atResearch Medical Center, you'llhaveallthestaffing support... ...encourage you to apply for our Registered Nurse RN Senior Adult Psych opening. Our team will promptly review your application. Highly...
...Job Description Job Description Travel ER Nurse 13 Weeks Tucson, AZ Join a fast-paced Emergency Department in sunny Tucson, AZ for a 13-week travel assignment and enjoy desert views, outdoor adventures, and a vibrant food scene on your days off. Assignment...