Live Chat Representative Job at TEC accutite, South San Francisco, CA

  • TEC accutite
  • South San Francisco, CA

Job Description

Live Chat Representative

TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and construction services.

TEC Accutite has more than three decades of experience providing deep expertise, exceptional service and advanced technology solutions to customers in the Bay Area and across North America. Our singular focus is to provide customers solutions for all their fuel storage and environmental compliance needs.

The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.

We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:

  • Engage with customers in real-time through live chat to provide support and assistance
  • Resolve customer queries, complaints, and issues in a timely and professional manner
  • Identify and escalate complex issues to the appropriate team or department
  • Maintain accurate records of customer interactions and transactions
  • Provide feedback and suggestions for improving the customer experience

Qualifications:

  • High school diploma or equivalent
  • Previous experience in customer service or a similar role
  • Excellent communication skills, both written and verbal
  • Ability to multitask and work under pressure
  • Proficiency in typing and using live chat software

Skills:

  • Strong problem-solving skills
  • Empathy and patience when dealing with customers
  • Ability to work independently and as part of a team
  • Attention to detail and accuracy
  • Flexibility to work in a fast-paced environment
TEC accutite

Job Tags

For contractors

Similar Jobs

Carle Health

Neurodiagnostic Technologist Job at Carle Health

Overview The Neurodiagnostic Technologist is responsible for applying EEGs, conducting studies...  ...communicates based on age appropriate information. Troubleshoots equipment, follows...  ...purpose you were meant for. At Carle Health, were committed to fostering a workplace... 

CAROLINA CONCESSION LLC

short order cook Job at CAROLINA CONCESSION LLC

 ...preparing quick and simple meals in a fast paced environment, ensuring food quality and cleanliness while managing multiple orders efficiently.As a short order cook you will be responsible for setting up the prep station, stock inventory, and maintaining sanitation... 

The Driveshaft Shop

Business Systems Assistant (Jr Data Analyst/Coordinator) Job at The Driveshaft Shop

 ...The Business Systems & Data Coordinator provides part-time, entry-level support to the Business Systems & Data function by entering, reviewing...  ...Conditions Physical Requirements - Ability to remain at a computer workstation for extended periods; frequently use a keyboard,... 

AtWork - Sweetwater

Pallet Builder Job at AtWork - Sweetwater

 ...If you enjoy working with wood, this would be a good job for you! In this position you will be building various size shipping pallets. This position is building pallets of MANY SIZES. If you have wood working experience that is a plus. YOU MUST KNOW HOW TO READ A TAPE... 

IStick Capital Management LLC

Diesel (Rig) Mechanic - Oilfield Job at IStick Capital Management LLC

 ...responsibilities include diagnosing operational problems and making repairs to correct them. Mechanic must also complete all Fleet and Oilfield Rig maintenance processes and keep vehicles/rigs operational to support fleet/rig operations. Diesel / Rig Mechanic Primary Job...