Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and upscale priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote #J-18808-Ljbffr Team Car Care / Jiffylube
...Preplanned loads and lanes ONE DAY ORIENTATION AND ROLL Non forced dispatch, we work with areas you like to run up to .80 cpm (miles and money are here and steady ongoing freight) Every Friday Direct Deposit Company Driver position Drivers are Top Priority...
...planning & preparationLaundry & linen changingMedication remindersTransportation using clients or your own vehicleIn sleep-over or live in situations: prepare client sleeping area at nightDocument activities in the Daily Documentation Log (if applicable).Record daily...
...looking for a passionate professional to provide exceptional care to our patients in West Springfield, VA.ResponsibilitiesPerform acupuncture treatments tailored to individual patient needs.Assess patient conditions and develop personalized treatment plans.Educate...
Associate Creative Strategist Towson, MD/ Remote USA Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For ...
...program work your way up to 5 weeks of PTO a year!~ Medical, dental and vision benefits after a short waiting period. ~ Flexible scheduling that helps balance your work and personal life. ~ Valuable employee discounts on things like cell phone plans, electronics,...